b'I have a problem. What now?We are aware that from time to time mistakes or defects may occur with your order.We stand behind our products 100% and make every effort to quickly resolve your issue.To make the problem resolution process quick and easy, we have set up a websitewww.agascustomerservice.com.After creating your account, you will be able to submit your case, send us pictures, communicate with the customer service department and track your resolution. We know that your time is extremely valuable and appreciate the 3-5 minutes needed to create an account.In the long term, this 3-5 min investment will not only save you time but ensure a quick and orderly resolution.Once an account has been created, it is also valid for all future issues.You can also request invoices, credit memos, return authorizations or simply ask a question via the website.A Few Tips for a Speedy resolution: Create a ticket on www.agascustomeservice.com.Problems that are submitted via the website get faster responses and resolutions. Uploading a few photos to your ticket allows production to review the issue and quickly offer a resolution.While the issue may be clear to you,a picture will show us exactly what the problem is and how we can best fix it. Let us know up front if there is a time constraint. Provide us with all the details up front so we dont miss anything.If you are issued an RA, return your products immediately as to not delay any reships or credits.What is Considered a Defect? Finishing & SizesWhile AGAS makes every effort to ensure that your product arrives justAGAS cuts and sews all its flags and banners by hand. In some instances as you requested, mistakes, defectsand errors can occur.Some of thesea flag or banner may arrive slightly longer or shorter than ordered. If the issues are minor and do not affect the look, feel or usability of yoursize is off more 10% or less, it is considered a minor defect.product. Other issues may be major and require a redo or replacements.It is important to keep in mind that custom products are handmade andSleeve size and grommet placement may vary slightly from flag to flag.If susceptible to variance.Not all variations are considered a major defect,you need something very specific, it is important that it is included in the many are normal and considered perfectly acceptable.mock up so production is aware.Small variations are considered a minor defect and shouldnt affect the usability of your flag.If you feel that the Printing finishing or size requested varies greatly from what you received, please F A Q let us know by submitting a ticket at www.agascustomerservice.com.Minor variations may occur due to the printing process.Common variations include: color match and color saturation. PMS colors matching is not an exact science. Light, material and color combinationsPole & Hardwarecan affect how a color is viewed (See PMS color matching for more info). AGAS considers a 5% variance on any PMS color to be acceptableWe do our best to carry a consistent line of stock poles and hardware.in most cases. Whether you are printing by hand or machine it is almostSmall variations in color or size of design may occur over time.These impossible to achieve the exact right amount of color saturation overvariations will not affect the usability of your product.If you have an entire flag. The material may be slightly denser in one area thanreceived the wrong product or the product you have received is another and this will cause the color to appear slight darker or lighter indamaged, we are happy to review the issue and send replacements, if certain spots. AGAS considers it a minor defect when the uneven colornecessary.Please inform us of your issue immediately upon receipt of saturation is located in small dispersed areas. In rare cases, the printingyour order at www.agascustomerservice.com.process may cause a few stray dots of ink on the flag. These rarely change the overall look of the product and many people wouldnt notice unless they were looking for it. A few stray dots are considered a minor defect. Major defects like, wrong colors or a mistake in print, can be grounds for a reprint.If you feel that you have received a product with a major 376 defect, please contact customer service via the customer service website- www.agascustomerservice.com.'